The reports live in support. The real conversation happens in chat. The fix hides in a tracker. Ceniris puts all three on the same thread — Watchtower, Echo, and Polaris.
Every post-mortem finds the same thing: the reports existed, the team was talking, the ticket was filed — they just never met. Here, they never separate.
Email arrives via Gmail or a custom SMTP relay. Watchtower scores each signal for category and confidence, clusters related signals into incidents, and scores each by volume, growth rate, and recency. One-off signals route cleanly as requests.
Type @SIG-0042 in any Echo channel and the live Watchtower incident card renders inline — ID, signal count, severity, and growth rate. Text, voice, and screen share keep your team in context without switching tabs.
Convert a Watchtower incident to a Polaris task in one action. The source incident ID travels with the task through board, list, and timeline views — so the origin is visible right through delivery and fully auditable after.
A real Tuesday-morning outage, reconstructed. Scroll to scrub — signals converge onto the board, cluster into one incident, and the stage turns through Echo to Polaris.
Recorded 06 · 30 · 2026 — workspace fintra-prod
Signals processed
per workspace daily
Granular permission roles across
workspace, signals & incidents
Connected products sharing
one identity layer
Signal-to-fix audit trail
from intake to delivery
Flat per-workspace pricing — invite the whole team without doing seat math. Start with Watchtower alone; add Echo and Polaris when you’re ready.
Watchtower for teams that need signal intake, incident clustering, and request routing — without the full suite.
Watchtower and Echo together — signals, team communication, and @SIG inline cards in one workspace.
The full Ceniris suite with SSO, governance controls, Polaris project tracking, and a dedicated support contact.
Point your support inbox at Ceniris and the first incidents cluster within the hour. No migration, no imports — the thread starts where your email already is.
"We went from a shared inbox chaos to knowing exactly which incidents were surging before customers even noticed. Watchtower paid for itself in the first week."
"The @SIG cards inside Echo are the whole product for us. Nobody has to leave the conversation to see incident status anymore — it's just there."
"Polaris keeping the source incident link on every task sounds small until an auditor asks why a fix shipped. Now we just point at the thread."